Company
Yellotools Core Philosophy & Values
1. Innovation that starts with you
We don’t just create tools — we co-create them with those who use them every day. Across “the world of sticky stuff”, we stay in constant dialogue with the pros. Your challenges spark our creativity, leading to groundbreaking, tailor-made solutions that work where it truly matters: on the job
2. LEAN by design, smart by nature
Efficiency is in our DNA and at the centre of everything we do. We apply LEAN thinking to both our business, and to every product we design. That means smarter tools, zero fluff, and constant improvement. Our goal: help you have more fun and do more with less — faster and better.
3. Precision-crafted in Germany, built for the world
Yellotools products are developed, produced, and distributed by ourselves – from our own facility – giving us complete control over quality, flexibility, and innovation speed. Ultra-reliable tools, crafted with care and precision, customized to satisfy every professional around the globe.
Mission Statement
Don’t get stuck in the world of sticky stuff…
At Yellotools, our mission is to improve the everyday of sign makers, wrappers, and everyone who lives in “the world of sticky stuff” — by turning their real-world challenges into smart solutions, due to precision-crafted tools, getting the job done faster, making life easier, and avoiding waste.
We believe innovation begins with a MINDSHIFT. That’s why we collaborate closely with our customers to design and manufacture products and solutions that are not only more efficient and durable, but also deeply practical for those who want to stay in front and challenge the status quo. The ones that will never compromise on efficiency, value generation, and job satisfaction.
We want you to see the light and skip the bullsh**. Every product we create is proudly made in Germany, engineered for excellence, and built to empower pros around the world to work faster, cleaner, and smarter.
Simply add the desired products to your shopping cart and follow the checkout process. Please note that a customer account is required to complete your order.
If you wish to change or cancel your order, please contact our customer service by email or phone within 24 hours. Make sure to have your order number and customer ID ready so we can assist you as quickly as possible.
Once your order has been successfully placed, you will receive an order confirmation via email. This confirmation contains all the important details at a glance.
A customer account is required to place an order. Unfortunately, guest checkout is not available. In special cases, you can also send us your order by email or contact us by phone, our team will be happy to help.
No, there is no minimum order value. You can order exactly the products you need at any time, regardless of quantity or total value.
Our online shop is intended exclusively for business customers. Private individuals cannot order directly from us. If you would still like to purchase our products, please contact one of our authorized resellers, they also sell to private customers. You can find an overview of our distributors here. If you have any difficulties, feel free to reach out to our customer service, we’re happy to assist.
Yes, you can easily save products in your shopping cart or wish list. This way, you can keep track of your desired items and order them later at your convenience.
Yes, during the checkout process you can enter a delivery address that differs from your billing address. This allows you to have your order conveniently delivered to another location.
- For Germany:
- Advance payment (bank transfer)
- Credit card (Visa / Mastercard / American Express)
- PayPal
- Cash on delivery (COD) – with an additional fee of €10.35. For orders within Germany exceeding €100 (net), Yellotools will cover this COD fee.
- For orders outside Germany:
- advance payment, credit card, or PayPal.
Yes, all payments are processed via trusted payment providers such as major credit cards and PayPal. Our checkout process uses SSL encryption to ensure maximum security.
If your payment fails, please repeat the checkout process. Should the problem persist, contact our customer service, we’ll be happy to help. Please note that any bank charges incurred cannot be covered by us.
All prices are displayed excluding VAT. The applicable VAT will be shown separately in your shopping cart and on your invoice.
Yes, your invoice will of course include your company details and VAT identification number. Please enter this information during registration or checkout in the designated fields.
Currently, invoices and delivery notes cannot be downloaded directly from your customer account. Please contact our customer service, we’ll gladly send you the required documents.
Yes, you will automatically receive your invoice as a PDF via email on the day your order is shipped. If you prefer to receive invoices in EDI format, please contact our customer service to arrange this.
Shipping costs are calculated in the shop based on your delivery address (domestic & international). In addition, a packaging fee of 1.9% of the net merchandise value applies. For certain items (e.g., oversized goods), shipping costs cannot be calculated automatically, in these cases, please place your order via email.
The stated delivery times apply to shipments within Germany. International orders may take longer depending on destination.For special or oversized items, delivery may be arranged via freight forwarding. Please check your order confirmation, the delivery time is indicated there between the address section and the item list.
Our parcels are usually shipped with UPS. For larger or bulky shipments, we work with appropriate freight carriers.
For UPS shipments, you will automatically receive a tracking number once your order has been handed over to the carrier. For freight shipments, tracking is not available automatically, please contact our customer service for assistance.
Yes, we ship worldwide. Please note: for deliveries to non-EU countries (“third countries”), customs duties, import taxes, or additional fees may apply. These costs must be borne by the customer.
This depends on the carrier. Typically, a delivery attempt will be made, or the parcel will be redirected to the nearest pickup point or parcel shop.
Currently, it’s not possible to select a preferred delivery date or time directly in the shop. However, you can add a note in the comment field during checkout, we’ll do our best to accommodate your request, but please note that the final delivery depends on the carrier.
As our business operates B2B, returns and exchanges are generally excluded. In exceptional cases, for example, if a product is defective, we’ll find an appropriate solution together with you. Please contact our customer service for assistance. More information can be found in our Terms and Conditions.
All details regarding warranty and guarantee can be found in our Terms and Conditions.
Return shipping costs are usually borne by the buyer. Please ensure your return is properly franked. If the item is defective or incorrect, we will of course cover the return shipping costs. If you’re unsure, please contact our customer service before sending your return, we’ll be happy to help.
Once the returned item has been inspected, we will process your refund.The exact timeframe depends on internal procedures and your payment provider.
If you have a product issue, please contact our customer service. Warranty cases and defective products are handled according to our Terms and Conditions.
During the checkout process, you’ll find a field to enter your voucher or discount code. Simply enter your code and the discount will be applied automatically.
Whether multiple vouchers can be combined depends on the specific promotion. Please refer to the conditions listed with the voucher or contact our customer service for clarification.
First, make sure you’ve entered the code correctly, check for uppercase letters, spaces, and avoid copying errors. If the code still doesn’t work, please contact our customer service, we’ll be glad to assist.
The expiry date is indicated when you receive your voucher. Please make sure to redeem it before it expires.
You can easily create a customer account via the “Account” menu on our website. Simply follow the registration instructions.
You can update your personal data and password at any time in your customer account. Log in to the shop and go to “My Account,” then select “Addresses” or “Personal Details” to edit your name, address, or contact info. You can change your password under “Login Details.” If you’ve forgotten your password, use the “Forgot Password?” function on the login page to reset it.
Protecting your data is our top priority. Your personal information is processed in compliance with all applicable data protection laws and never shared with unauthorized third parties. Our website uses SSL encryption to securely transmit your data, especially during checkout and payment. Full details on how we handle your data can be found in our Privacy Policy.
If you wish to delete your customer account, please contact our customer service. For security reasons, deletion can only be carried out manually by our team. Simply send us an email including your customer number or the email address linked to your account, and we will process the deactivation and deletion of your data in accordance with data protection regulations.
Currently, it’s not possible for several users to share a single account. For security and privacy reasons, each account is tied to a unique email address. If multiple employees from your company need to place orders, our customer service can set up additional accounts or offer suitable alternatives.
Yes, you can view your order history anytime in your customer account under “My Orders.” There you’ll find an overview of all past orders, including order status and product details. Invoices and delivery notes cannot yet be downloaded directly, please contact our customer service if you need these documents.
Most of our products are developed in Germany and manufactured in our own toolmaking facility in Windeck. “Made in Germany” stands for the highest standards of quality, durability, and precision, something we’re proud of.
Yes, product data sheets and technical specifications are usually available directly in the online shop. If you can’t find a specific document, please contact our customer service, we’ll be happy to provide it.
Monday – Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 2:00 PM
Friday: 8:30 AM – 2:00 PM
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YELLOTOOLS
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Wilberhofener Str. 1+3,
51570 Windeck, Germany
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